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FAQ

1. Are you a factory or a trading company?

 We are a factory, not a trading company.

2.I need a sample. How can I get a sample?

For samples with no color requirements,it will be about two days.  However, for the color customized samples, our minimum charge is $40-120 (excluding the transportation cost of the samples). After the completion of the order, the sample fee can be deducted from the total order amount.

3. How long will it take for samples and large goods to arrive?

Sample delivery time is usually 7-10 days. The production time of large goods begins from the date of confirmation of the deposit. for goods of small size, for a 20-inch container, the production and delivery time is usually 30 days after the deposit is confirmed. for a 40-inch container, the production delivery time is usually 45 days after the deposit is confirmed.

4.What is the minimum order quantity?

It is usually more than 2000, but for goods that do not reach the initial order quantity.

5.Can you make the sample I provided?

Yes, as long as you provide us with your pictures, drawings or samples, we can make samples.

6.How long can you provide a sample of a new style?

We can send new samples 25 days after receiving the mold payment.

7.What Is Our Normal Payments Terms?

Our normal payment terms now is T/T, L/C or Papal.(30% deposit, pay the balance before delivery)

8.How do you protect my design and my brand?

We will not show your design and brand to other customers, nor will it be displayed on the Internet, exhibitions, sample rooms, etc. We can sign a confidentiality agreement with you.

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